1. Introduction
Sola's Carpentry ("we," "us," or "our") is a carpentry and remodeling company based in Richmond, California, serving the greater Bay Area. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at solascarpentryservices.com or contact us through any of our communication channels.
By using our website or submitting a contact or quote request form, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information when you interact with our website or contact us directly:
- Name — first and last name provided through contact forms or calls.
- Phone number — for scheduling, follow-up calls, and text messages.
- Email address — for correspondence and sending project information.
- Home or project address — to understand the scope of work and schedule on-site visits.
- Project details and description — information about the work you'd like done, timelines, and budget.
- Messages and communications — the content of messages you submit through our contact form.
- Photos or images — if you choose to send images of your space or project area.
- Technical data — limited information such as IP address, browser type, device type, and pages visited, which may be processed by our hosting provider or by analytics tools if and when they are enabled in the future (see Section 5).
We do not intentionally collect sensitive personal information such as Social Security numbers, financial account information, or health data.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your quote request, inquiry, or message.
- To schedule consultations, site visits, or appointments.
- To provide carpentry, remodeling, and related services.
- To send follow-up communications related to your project, including by phone, SMS/text message, or email.
- To improve our website, services, and customer experience.
- To send promotional or marketing communications if you have consented to receive them.
- To comply with applicable laws and legal obligations.
4. Contact by Phone, SMS, and Email
By submitting our contact or quote request form and checking the consent checkbox, you expressly agree to be contacted by Sola's Carpentry by phone, text message (SMS), and/or email regarding your project inquiry. Message and data rates may apply. Message frequency may vary. Consent is not a condition of purchasing any service.
You may opt out of SMS communications at any time by replying STOP to any text message. To opt out of email communications, reply to any email with "Unsubscribe" in the subject line or use any unsubscribe link provided. To opt out of phone calls, simply inform us verbally during a call or contact us at the information provided in Section 11.
5. Cookies and Tracking Technologies
Currently, our website only uses essential cookies required for basic site functionality and for storing your cookie consent preferences (for example, remembering whether you accepted or rejected non-essential cookies). We do not load third-party analytics, advertising, or session-recording tools by default.
In the future, we may introduce additional categories of cookies and tracking technologies, such as:
- Analytics cookies — tools such as Google Analytics that could help us understand website traffic and how visitors use our site.
- Advertising and remarketing cookies — tools such as Google Ads conversion tracking and Meta Pixel (Facebook/Instagram) that could help us measure ad performance and reach previous visitors.
- Session recording / heatmap tools — tools such as Microsoft Clarity that could help us analyze user interaction with website elements.
If and when any of these tools are activated, they will only be loaded after you grant the corresponding consent through our cookie banner or preferences modal. For more details, see our Cookie Policy. You may manage your cookie preferences at any time through the cookie consent banner, the Cookie Preferences link in our website footer, or your browser settings.
Do Not Track and Browser Signals
Some browsers offer a "Do Not Track" (DNT) signal or similar privacy preferences. Industry standards for responding to such signals have not been finalized, and our website may not automatically respond to DNT signals at this time. You can still control non-essential cookies and tracking on our site through the cookie consent banner or the Cookie Preferences link in the footer.
6. Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:
- Service providers — trusted third-party vendors who assist us in operating our website or conducting our business (e.g., web hosting, email delivery, scheduling tools). These parties are bound by confidentiality obligations and are permitted to use your data only as necessary to provide services to us.
- Third-party platforms — if analytics, advertising, or user-experience tools (such as Google, Meta, or Microsoft) are activated in the future, data may be aggregated, pseudonymized, or otherwise processed by those third-party providers according to their own privacy practices and our configuration of those tools.
- Legal requirements — we may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
- Business transfers — in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
7. California Privacy Rights (CCPA / CPRA)
If applicable, California residents may have certain privacy rights under California law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Even where these laws may not formally apply to our business, we will make reasonable efforts to respond to verified privacy requests regarding access, correction, or deletion of personal information.
These rights may include:
- Right to Know — the right to request disclosure of the categories and specific pieces of personal information we have collected about you.
- Right to Delete — the right to request deletion of personal information we have collected, subject to certain exceptions.
- Right to Correct — the right to request correction of inaccurate personal information we maintain about you.
- Right to Opt-Out of Sale/Sharing — we do not sell your personal information for money. If we activate advertising or remarketing tools in the future, their use will be subject to your cookie preferences and an updated version of this policy, along with an appropriate opt-out mechanism.
- Right to Non-Discrimination — we will not discriminate against you for exercising any of your privacy rights.
To submit a privacy request, please contact us using the information in Section 11. We may need to verify your identity before fulfilling your request and will aim to respond within a reasonable timeframe.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including providing services, responding to inquiries, and complying with our legal obligations. Typically, contact and project inquiry data is retained for up to 3 years after our last interaction. You may request deletion of your data at any time (subject to legal retention requirements).
9. Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk.
10. Third-Party Links
Our website may contain links to third-party sites such as Google Maps, Yelp, Google Reviews, or scheduling tools. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party site you visit.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Sola's Carpentry
- Richmond, California, Bay Area
- Email: solascarpentry@gmail.com
- Phone: (510) 621-4468
- Website: solascarpentryservices.com
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.