1. Introduction
Sola's Carpentry ("we," "us," or "our") is a carpentry and remodeling company based in Richmond, California, serving the greater Bay Area. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at solascarpentryservices.com or contact us through any of our communication channels.
By using our website or submitting a contact or quote request form, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information when you interact with our website or contact us directly:
- Name — first and last name provided through contact forms or calls.
- Phone number — for scheduling, follow-up calls, and text messages.
- Email address — for correspondence and sending project information.
- Home or project address — to understand the scope of work and schedule on-site visits.
- Project details and description — information about the work you'd like done, timelines, and budget.
- Messages and communications — the content of messages you submit through our contact form.
- Photos or images — if you choose to send images of your space or project area.
- Technical data — IP address, browser type, device type, pages visited, and time spent on site, collected automatically through cookies and analytics tools (see Section 5).
We do not intentionally collect sensitive personal information such as Social Security numbers, financial account information, or health data.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your quote request, inquiry, or message.
- To schedule consultations, site visits, or appointments.
- To provide carpentry, remodeling, and related services.
- To send follow-up communications related to your project, including by phone, SMS/text message, or email.
- To improve our website, services, and customer experience.
- To send promotional or marketing communications if you have consented to receive them.
- To comply with applicable laws and legal obligations.
4. Contact by Phone, SMS, and Email
By submitting our contact or quote request form and checking the consent checkbox, you expressly agree to be contacted by Sola's Carpentry by phone, text message (SMS), and/or email regarding your project inquiry. Message and data rates may apply. Message frequency may vary. Consent is not a condition of purchasing any service.
You may opt out of SMS communications at any time by replying STOP to any text message. To opt out of email communications, reply to any email with "Unsubscribe" in the subject line or use any unsubscribe link provided. To opt out of phone calls, simply inform us verbally during a call or contact us at the information provided in Section 11.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to operate properly and to understand how visitors use our site. The types of cookies we use include:
- Essential cookies — necessary for the website to function (e.g., session management, form submissions, cookie consent preference storage).
- Analytics cookies — tools such as Google Analytics help us understand website traffic, page views, user behavior, and performance. This data is aggregated and anonymized.
- Advertising and tracking cookies — tools such as Google Ads conversion tracking and Meta Pixel (Facebook/Instagram) may be used to measure the effectiveness of our advertising campaigns and to show relevant ads to people who have visited our site.
- Session recording / heatmap tools — tools such as Microsoft Clarity may be used to analyze user interaction with website elements.
For more details about specific cookies we use and your choices, see our Cookie Policy. You may manage your cookie preferences at any time through our cookie consent tool or your browser settings.
6. Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:
- Service providers — trusted third-party vendors who assist us in operating our website or conducting our business (e.g., web hosting, email delivery, scheduling tools). These parties are bound by confidentiality obligations and are permitted to use your data only as necessary to provide services to us.
- Third-party platforms — analytics and advertising platforms (Google, Meta) receive anonymized or pseudonymized data per the cookie/tracking use described above.
- Legal requirements — we may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
- Business transfers — in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
7. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
- Right to Know — the right to request disclosure of the categories and specific pieces of personal information we have collected about you.
- Right to Delete — the right to request deletion of personal information we have collected, subject to certain exceptions.
- Right to Correct — the right to request correction of inaccurate personal information we maintain about you.
- Right to Opt-Out of Sale/Sharing — we do not sell your personal information. If this ever changes, we will update this policy and provide an opt-out mechanism.
- Right to Non-Discrimination — we will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the information in Section 11. We will verify your identity before fulfilling your request and respond within 45 days as required by law.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including providing services, responding to inquiries, and complying with our legal obligations. Typically, contact and project inquiry data is retained for up to 3 years after our last interaction. You may request deletion of your data at any time (subject to legal retention requirements).
9. Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk.
10. Third-Party Links
Our website may contain links to third-party sites such as Google Maps, Yelp, Google Reviews, or scheduling tools. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party site you visit.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Sola's Carpentry
- Richmond, California, Bay Area
- Phone: (510) 621-4468
- Website: solascarpentryservices.com
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
